fabji Frequently
Asked Questions

Creating a fabji account takes less than three minutes. Visit fabji.net, click the registration button, and fill in your username, email address, date of birth, and a strong password. You must be at least 18 years old to register. Once your details are submitted, a verification email will be sent to confirm your address, after which your account is active and ready for your first deposit.

fabji requires a government-issued photo ID (National ID card, passport, or driving licence) and proof of address (a utility bill or bank statement dated within the last three months). For payment verification, you may also need to confirm your bKash or Nagad mobile number matches the one registered on your account. Uploading clear, unobstructed images speeds up the review process significantly.

Standard KYC verification on fabji is completed within 24 hours in most cases. If your documents are clear and the information matches your registration details exactly, approval is often faster — sometimes within a few hours. Complex cases involving mismatched names or unclear document images may take up to 48 hours. Our support team will email you if additional information is required.

First, double-check that you are entering the correct username and password, paying attention to capitalisation. If you have forgotten your password, use the password reset link on the fabji login page — a reset link will be sent to your registered email address. If your account has been temporarily locked after multiple failed attempts, wait 15 minutes before trying again. For persistent access issues, contact fabji support via live chat or email [email protected].

No. fabji strictly enforces a one-account-per-person policy. Opening multiple accounts — whether under the same name or different identities — is a violation of the Terms & Conditions and will result in all associated accounts being closed and any pending balances forfeited. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation without penalty.

To deposit via bKash on fabji, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction on your bKash app or via USSD, and the funds will appear in your fabji wallet instantly. The minimum deposit via bKash is ৳200. Make sure the bKash number you use is registered to your own name, as third-party payments are not accepted.

Nagad deposits on fabji are processed instantly in the vast majority of cases — your balance is updated within seconds of the transaction being confirmed on the Nagad network. On rare occasions, network congestion may delay the credit by up to five minutes. If your deposit has not appeared after ten minutes, contact fabji support with your Nagad transaction ID and our team will investigate and credit your account manually if required.

The minimum withdrawal amount on fabji is ৳500 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported institutions, the minimum is ৳1,000. There is no maximum single withdrawal limit, though very large withdrawals may be subject to an additional identity check to comply with anti-money laundering requirements.

Mobile money withdrawals (bKash, Nagad, Rocket, Upay) are typically processed within one to four hours after approval. Bank transfer withdrawals to Bangladeshi banks take one to two business days. All withdrawals are subject to a verification check before processing — ensuring your account is verified and your withdrawal method matches your registered payment details will minimise delays. Withdrawals requested outside of 09:00–24:00 BST may be processed the following morning.

fabji does not charge any fees on deposits. For withdrawals, fabji also does not apply a platform-side fee. However, your mobile money provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges — these are outside fabji's control and are detailed in your provider's terms. We recommend checking your provider's fee schedule if transaction costs are a concern.

Yes, Rocket (Dutch-Bangla Bank's mobile banking service) is a fully supported payment method on fabji for both deposits and withdrawals. The process is the same as bKash and Nagad — select Rocket in the payment section, enter your amount, and authenticate through the Rocket app or USSD code. The minimum deposit via Rocket is ৳200 and the minimum withdrawal is ৳500.

To bet on cricket on fabji, navigate to the Cricket section from the main menu. You will find a full schedule of upcoming matches — from BPL and IPL to T20 World Cup fixtures and international Bangladesh Tigers games. Select a match, choose your market (match winner, top batsman, total runs, and more), enter your stake in BDT, and confirm your bet. Live in-play betting is available on selected matches with real-time odds updates.

fabji offers a wide range of casino games including video slots from providers like Pragmatic Play, NetEnt, and Microgaming; live casino tables (roulette, blackjack, baccarat, and game shows) powered by Evolution Gaming and Ezugi; and specialty games including fishing games like Treasure Boat Fishing and table classics like European Roulette. New titles are added regularly so the library stays fresh for returning players.

Yes, fabji is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no app download is required. The platform uses SSL encryption to protect all data transmitted between your device and fabji's servers. The mobile interface supports all core features including account management, deposits via bKash and Nagad, sports betting, and live casino games with no loss of functionality compared to desktop.

The RTP for individual slot games on fabji varies by title and is set by the game provider, not by fabji itself. Most games from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. You can find the specific RTP for any game in the game's information or rules panel, accessible via the information icon before you start playing. fabji does not alter or cap the RTP of any game supplied by licensed providers.

Many slot and casino games on fabji offer a demo or free-play mode that lets you try the game mechanics without wagering real money. This is a great way to learn a game's features, bonus rounds, and volatility before committing your balance. Demo mode is available directly from the game lobby — look for the "Try" or "Demo" option next to the game tile. Live casino games and sports betting require a funded account and do not offer a demo mode.

fabji offers a welcome bonus for newly registered players who make their first qualifying deposit. The exact bonus amount and structure — such as a deposit match percentage and any free spins — is displayed on the Promotions page within your account at the time of registration. Bonus terms including wagering requirements, minimum deposit, eligible games, and expiry dates are clearly stated. fabji recommends reading the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically count 100%, while table games may count at a lower rate. Full details appear on each individual promotion page.

fabji rewards regular players through an ongoing loyalty programme that tracks your activity over time. As you place bets and play casino games, you accumulate loyalty points which can be redeemed for bonus credits, free spins, or other rewards. Higher activity levels unlock better reward tiers with improved perks including faster withdrawal processing and dedicated account management. Full details of the current loyalty structure are available in the Promotions section after you log in.

Yes, most bonuses on fabji are available regardless of which supported payment method you use — including bKash, Nagad, Rocket, and Upay. However, individual promotions may specify a minimum deposit amount to qualify, and some special offers may be tied to a particular payment channel. Always check the specific promotion's terms and conditions to confirm eligibility before making your deposit.

If you request a withdrawal from fabji before completing the wagering requirement attached to an active bonus, the bonus and any bonus-derived winnings will typically be forfe ited before the withdrawal is processed. Your original deposited funds (the non-bonus portion of your balance) remain withdrawable at any time. fabji will always make clear which portion of your balance is bonus-restricted and which is freely withdrawable within your account dashboard. If you are unsure, contact support before requesting a withdrawal.

fabji operates as an online betting and casino platform serving the Bangladesh market. The platform uses SSL encryption, fair-play certified games from licensed international providers, and follows internationally recognised responsible gaming standards. As with all online gambling platforms, players are responsible for understanding the laws applicable in their own jurisdiction before registering. fabji does not make legal representations on behalf of its users.

fabji uses industry-standard SSL/TLS encryption on all connections to protect your personal information and financial data in transit. Passwords are stored using one-way cryptographic hashing and are never readable by our staff. Access to user data within fabji's systems is strictly limited to authorised personnel on a need-to-know basis. For full details on how your data is collected, stored, and used, please review the fabji Privacy Policy.

You must be at least 18 years old to register and use fabji. This rule is absolute and applies to all users regardless of location. fabji verifies age during the KYC process and will close any account found to belong to a person under 18, returning any deposited funds to the payment source. If you share a device with minors, please ensure your fabji account is always logged out and your credentials are kept private.

If you feel gambling is negatively affecting your life, fabji's self-exclusion tool allows you to close your account for a period of 6 months, 1 year, 3 years, 5 years, or permanently. To initiate self-exclusion, contact our support team via live chat on your account dashboard or email [email protected] with the subject line "Self-Exclusion Request". The exclusion is activated immediately, marketing communications are stopped, and your balance is returned to your registered payment method.

Yes. fabji allows you to set daily, weekly, or monthly deposit limits through your account settings or by contacting our support team. Reductions to your limit take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period — this delay is intentional and protects against impulsive decisions. Deposit limits apply across all payment methods including bKash, Nagad, Rocket, and bank transfers, so there is no way to exceed your chosen limit through a different payment channel.

fabji customer support is available 24 hours a day, 7 days a week via live chat on your account dashboard — this is the fastest way to get help. You can also reach us by email at [email protected]; email support hours are 09:00 to 24:00 Bangladesh Standard Time (UTC+6). For responsible gaming matters such as self-exclusion or deposit limit requests, our team treats those queries as highest priority and aims to respond within minutes during support hours.