Responsible Gaming
at fabji

1. Our Commitment to Responsible Gaming

fabji is built on a simple belief: gambling should be fun, and it should stay that way. For the vast majority of our users across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, placing a bet on a BPL cricket match or spinning the reels on a favourite slot is a harmless leisure activity. fabji is proud to be their platform of choice.

But we also recognise that for some people, gambling can become a problem. The line between entertainment and harmful behaviour can blur gradually, and the consequences — financial strain, relationship damage, and poor mental health — are real. That is why responsible gaming is not a legal checkbox at fabji. It is embedded into how we design our platform, train our support team, and respond to player behaviour.

fabji's responsible gaming programme rests on four pillars: prevention (stopping harmful patterns before they start), protection (providing tools that keep play within healthy limits), intervention (identifying and acting on signs of distress), and support (connecting users with the help they need when things go wrong). Every feature described on this page flows directly from these four pillars.

2. Age Restriction and Verification

fabji is strictly an adults-only platform. You must be 18 years of age or older to register an account, place bets, or participate in any casino game on fabji. This rule is absolute and applies equally to all users regardless of location, payment method, or referral source.

We take underage gambling seriously. During the account registration process, fabji collects your date of birth and verifies it as part of our standard Know Your Customer (KYC) process. Users who are unable or unwilling to verify their age will not be permitted to deposit funds or play real-money games. Any account found to have been registered by a person under the age of 18 will be closed immediately and all funds returned to the payment source in line with our Terms & Conditions.

Protecting Minors at Home

If you share a device or computer with other household members, including children or teenagers, fabji strongly recommends the following steps to prevent underage access to gambling content:

• Always log out of your fabji account after each session. Never save your login credentials on a shared device.
• Use your device's parental control features or a dedicated parental control application to block access to gambling websites.
• Keep your username and password private. Do not write them down anywhere a minor could find them.
• If you suspect a minor has accessed your account, contact fabji support immediately via live chat so we can investigate and secure your account.

3. Recognising Problem Gambling

Problem gambling does not look the same for everyone, and it rarely announces itself clearly. Many people who develop a gambling problem continue to function normally in other areas of their life for a long time before the pattern becomes visible — even to themselves. fabji believes that awareness is the first step toward staying safe.

The following checklist contains common warning signs that gambling may be becoming a problem. If you answer "yes" to several of these questions, we encourage you to use fabji's self-management tools or reach out to our support team for a confidential conversation.

If any of the above describes your experience, please know that this is not a moral failing — problem gambling is a recognised behavioural condition, and effective help is available. The sections below explain the practical tools fabji provides to help you regain control.

4. Deposit Limits

One of the most effective ways to keep your gambling within a healthy budget is to set a deposit limit before you start playing. fabji allows all registered users to set a personal deposit limit at the account level. This places a hard ceiling on the total amount you can deposit over a defined period, regardless of payment method — bKash, Nagad, Rocket, Upay, or any bank transfer.

How Deposit Limits Work on fabji

• Daily limit: The maximum total you can deposit across all payment methods within a single 24-hour period (midnight to midnight, BST).
• Weekly limit: The maximum total you can deposit in a rolling seven-day window.
• Monthly limit: The maximum total across a calendar month.

You can set or adjust deposit limits at any time through your fabji account dashboard or by contacting our support team. Reducing a deposit limit takes effect immediately. Increasing a deposit limit, by contrast, is subject to a 24-hour cooling-off period — this delay is intentional and designed to prevent impulsive decisions made in the heat of a losing session. We will not process a limit increase request made while a self-exclusion or time-out is active.

5. Time-Out and Cooling-Off Periods

A time-out is a short-term break from gambling that gives you space to reflect on your play without permanently closing your account. If you feel you need a pause — because of a stressful few days, a significant loss, or simply because you want to reset your relationship with gambling — fabji's time-out feature lets you step away quickly and easily.

Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days
• 30 days
• Custom period (up to 90 days) — available on request via support

During a time-out period, your fabji account remains open but all deposits and real-money gameplay are suspended. You will still be able to log in to review your transaction history, check your balance, or contact support. A time-out activates immediately upon your request and cannot be reversed early — this is a deliberate safeguard. Once the period expires, your account returns to its normal active state automatically unless you choose to extend or escalate to a full self-exclusion.

To activate a time-out, contact our support team through live chat on your account dashboard or email [email protected]. We will process the request immediately during support hours and no later than within one hour at any other time.

6. Self-Exclusion

Self-exclusion is the most robust responsible gaming tool fabji offers. When you self-exclude, your account is closed and you are blocked from opening a new account on the fabji platform for the duration of the exclusion period. Unlike a time-out, self-exclusion is designed for users who feel their gambling has become — or is at serious risk of becoming — genuinely harmful.

Self-Exclusion Periods

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) — we strongly encourage this option if you feel gambling is causing serious harm

What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot log in to play.
• Any pending bets at the time of exclusion will be settled normally and any resulting balance will be returned to your registered payment method (bKash, Nagad, Rocket, etc.).
• fabji will remove you from all promotional mailing lists and cease sending marketing communications for the duration of the exclusion.
• Any attempt to register a new fabji account during a self-exclusion period will be blocked. If you successfully register a new account in circumvention of an active self-exclusion, please notify us immediately — we will close the account and return any deposited funds.
• At the end of a non-permanent self-exclusion, your account will not reactivate automatically. You must contact fabji support to request reinstatement, and a 24-hour reflection period will apply before reactivation is processed.

To initiate self-exclusion, contact our support team via the live chat on your account dashboard or by emailing [email protected] with the subject line "Self-Exclusion Request". Our responsible gaming team will process your request as an absolute priority — within minutes during support hours.

7. Account Controls and Activity Reviews

Beyond deposit limits and exclusion tools, fabji provides a range of account-level controls that give you a clear, honest view of your gambling activity and the ability to act on what you see.

Transaction and Bet History

Your full account history — every deposit, withdrawal, bet placed, casino round played, and bonus claimed — is accessible at any time through your account dashboard. We recommend reviewing this history regularly. Seeing your actual spending in plain figures, rather than in the abstract, is one of the most effective reality checks a gambler can use.

Reality Check Notifications

fabji can send you in-session notifications at intervals you set yourself (for example, every 30 minutes or every hour during an active session). These notifications display your session duration and net profit or loss for the current session, prompting you to make a conscious decision about whether to continue. You can configure reality check notifications through your account settings or by requesting the feature via support.

Proactive Outreach

fabji's responsible gaming team monitors anonymised platform data for patterns associated with problem gambling — such as rapid escalation in bet sizes, extended session durations, frequent deposits following losses, or sudden large deposits. Where these patterns are detected, our team may reach out to the account holder proactively to check in and offer information about available tools. This outreach is not punitive — it is a genuine expression of fabji's duty of care to its users.

8. Getting Help and Support

If you feel that gambling is causing you or someone close to you harm, the most important step is to reach out. fabji's support team is available around the clock and will treat any conversation about gambling harm with complete confidentiality and without judgement.

There is no minimum threshold of harm required to contact us. You do not need to be in crisis to ask for help — even if you simply want to talk through whether a time-out or deposit limit might be a good idea, our team is ready to assist. Reaching out early is always better than waiting until things become serious.