fabji Privacy Policy

1. Data Controller Information

fabji ("we", "us", "our") is the data controller responsible for the personal information collected through the fabji website at https://fabji.net and all associated services, products, and features (collectively, the "Service"). As data controller, fabji determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our dedicated privacy team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 through your fabji account dashboard
• Support Hours (email): 09:00–24:00 BST (UTC+6)

This Privacy Policy applies to all registered users, visitors, and prospective users who interact with the fabji Service in any capacity, including users based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

2. Personal Data We Collect

fabji collects personal data through several channels: directly from you when you register or interact with our Service, automatically through your use of the platform, and in certain limited cases from trusted third-party sources. The categories of personal data we collect are described below.

2.1 Data You Provide Directly

• Identity data: Full legal name, date of birth, gender, and nationality as provided during account registration or KYC verification.
• Contact data: Email address, mobile phone number (including bKash/Nagad registered numbers), and residential address including city and district.
• Identity documents: Copies of government-issued photo identification (National Identity Card, passport, or driving licence) and proof of address documents submitted for KYC verification.
• Financial data: Payment method details including your registered bKash, Nagad, Rocket, Upay, or bank account information necessary to process deposits and withdrawals. We do not store full card numbers.
• Account credentials: Your chosen username and an encrypted hash of your password. fabji never stores passwords in plain text.
• Correspondence: Records of communications you send to our support team via live chat, email, or any other channel.

2.2 Data Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information.
• Usage data: Pages viewed, features accessed, games played, bet history, session duration, click patterns, and navigation paths within the Service.
• Transaction data: Details of all deposits, withdrawals, bets placed, casino rounds played, bonus claims, and associated timestamps.
• Location data: Approximate geographic location derived from your IP address. We do not access your device's precise GPS location.
• Cookie and tracking data: Information gathered via cookies and similar technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

In limited circumstances, fabji may receive personal data about you from third-party sources, including:

• Payment processors: Transaction status confirmations and fraud-check signals from bKash, Nagad, Rocket, Upay, and card processing partners.
• Identity verification providers: Results of automated document verification checks where we use a third-party KYC service to validate identity documents.
• Fraud prevention services: Risk scores and flagged indicators from industry-standard fraud detection platforms to protect our users and the integrity of the Service.
• Game providers: Session and round outcome data from licensed game studios such as Pragmatic Play, Evolution Gaming, Netent, Microgaming, Spribe, and Ezugi, necessary to resolve disputes and calculate winnings accurately.

3. Legal Basis for Processing

fabji processes your personal data only where a valid legal basis exists. The applicable legal bases for our processing activities are as follows:

Processing Activity	Legal Basis
Creating and managing your account	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
KYC identity verification	Legal obligation; legitimate interests (fraud prevention)
Fraud detection and security monitoring	Legitimate interests (protecting users and platform integrity)
Responsible gaming monitoring	Legal obligation; legitimate interests (user protection)
Sending service-related communications	Performance of a contract; legitimate interests
Sending promotional and marketing communications	Consent (you may withdraw at any time)
Analytics and platform improvement	Legitimate interests (improving service quality)
Cookies (non-essential)	Consent

4. How We Use Your Data

fabji uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose incompatible with those described here without first informing you and, where required, obtaining your consent.

4.1 Service Delivery

The primary use of your personal data is to provide you with the fabji Service. This includes creating and maintaining your account, processing financial transactions via bKash, Nagad, Rocket, and other supported payment methods, enabling you to place bets and participate in casino games, delivering your winnings, and providing customer support when you need it.

4.2 Identity Verification and Compliance

fabji is committed to responsible operation. We use identity data and documentation to verify your age — confirming you are 18 or older — to confirm your identity matches your payment methods, and to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations. These checks protect our users and maintain the integrity of the platform.

4.3 Safety, Fraud Prevention, and Responsible Gaming

We monitor usage data and transaction patterns to detect and prevent fraudulent activity, account takeover attempts, bonus abuse, and money laundering. Additionally, fabji uses behavioural data to identify signs of problem gambling and to intervene proactively through responsible gaming tools, which may include deposit limit suggestions, time-out prompts, or contact from our responsible gaming team. For more information, see our Responsible Gaming page.

4.4 Communications

fabji uses your contact data to send transactional communications (deposit confirmations, withdrawal receipts, security alerts, account status updates) and, where you have provided consent, promotional communications about bonuses, new games, cricket betting offers during BPL and ICC tournaments, and seasonal promotions around Eid and Pohela Boishakh. You may opt out of marketing communications at any time by contacting our support team at [email protected].

4.5 Analytics and Service Improvement

Aggregated and anonymised usage data helps us understand how users interact with fabji, which features are most valued, where the experience can be improved, and how to optimise our game and sportsbook offerings for the Bangladeshi market. Where analytics involve personal data, we rely on our legitimate interest in improving the quality and safety of the Service.

5. Data Sharing and Third Parties

fabji does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for each purpose.

5.1 Service Providers and Data Processors

We engage trusted third-party service providers who process personal data on our behalf and strictly under our instructions. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard — to process your financial transactions securely.
• KYC and identity verification providers: To validate the authenticity of identity documents submitted during account verification.
• Cloud infrastructure providers: For secure hosting, data storage, and content delivery.
• Game technology providers: Pragmatic Play, Evolution Gaming, Netent, Microgaming, Spribe, Ezugi — to deliver casino and live casino game sessions and resolve any game round disputes.
• Customer support platforms: To power our 24/7 live chat and email support infrastructure.
• Fraud and security analytics providers: To detect suspicious activity and protect the platform and its users.

All data processors are bound by contractual obligations that require them to protect your personal data, use it only for the specified purpose, and comply with applicable data protection standards.

5.2 Legal and Regulatory Disclosures

fabji may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of fabji, its users, or the public. We will, where permitted by law, notify you of any such disclosure.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fabji's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to how your data is handled as a result.

6. Cookies and Tracking Technologies

fabji uses cookies and similar tracking technologies (such as pixel tags and local storage) to ensure the platform functions correctly, to remember your preferences, and to understand how users navigate the Service. The categories of cookies we use are as follows:

Cookie Category	Purpose	Basis
Strictly Necessary	Required for the platform to function — login sessions, security tokens, shopping cart equivalents (e.g., bet slip state).	Essential — no consent required
Functional / Preference	Remember your language, display preferences, and previously viewed game categories.	Consent
Analytics	Understand user navigation patterns, popular features, and session behaviour to improve the platform.	Consent
Security and Fraud	Detect bot activity, account takeover attempts, and coordinated abuse patterns.	Legitimate interests

You may manage or withdraw your consent for non-essential cookies at any time by contacting our support team. Please note that disabling strictly necessary cookies may impair the functionality of the fabji Service, including your ability to remain logged in or use the bet slip.

7. Data Retention

fabji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention principles are as follows:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five years following account closure, to meet AML record-keeping obligations.
• Transaction records: Deposit, withdrawal, and betting history is retained for a minimum of five years from the date of each transaction.
• KYC documents: Identity and address verification documents are retained for five years following the end of the business relationship, in line with financial compliance requirements.
• Support correspondence: Communications with our support team are retained for three years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent and for one year thereafter, to demonstrate compliance.
• Anonymised analytics data: May be retained indefinitely as it cannot be used to identify any individual.

When personal data is no longer required and its retention period has expired, fabji will securely delete or anonymise it in a manner that prevents reconstruction.

8. Your Privacy Rights

fabji respects your right to control your own personal data. Depending on your circumstances, you may hold the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data fabji holds about you, along with information about how it is being used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: In certain circumstances, you may request that fabji delete your personal data. This right is subject to our legal retention obligations — for example, we cannot erase transaction records that we are required to keep under AML rules.
• Right to restriction: You may request that fabji restrict the processing of your personal data in certain defined circumstances, such as while a dispute is being investigated.
• Right to data portability: You may request a machine-readable export of personal data you have provided to fabji.
• Right to object: You may object to processing based on our legitimate interests where you believe your rights and freedoms override those interests. You always have the right to object to direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, please contact our team at [email protected] with the subject line "Privacy Request" or reach us through the 24/7 live chat on your account dashboard. We will respond to verified requests within 30 days. In some cases, we may need to verify your identity before processing a request.

9. Data Security Measures

fabji applies a layered approach to data security to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our technical and organisational security measures include:

• SSL/TLS encryption: All data transmitted between your device and fabji's servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser when using the Service.
• Password hashing: User passwords are never stored in plain text. We use modern one-way cryptographic hashing with salting to ensure that even in the event of a data breach, passwords cannot be recovered.
• Access controls: Access to personal data within fabji's systems is strictly limited to staff members who have a legitimate operational need. Role-based access controls and audit logging are in place.
• Data minimisation: We collect only the personal data that is genuinely necessary for each stated purpose. We do not hold data speculatively.
• Regular security assessments: fabji conducts periodic internal security reviews and works with external security specialists to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to users, fabji will notify affected users and relevant authorities promptly in accordance with applicable notification obligations.

While fabji takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please choose a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect any unauthorised access to your account.

10. Changes to This Policy

fabji reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Service. When we make material changes, we will post a clear notice on the fabji website and, where practicable, send a notification to your registered email address. The updated policy will state the new effective date at the top of the document.

Your continued use of the fabji Service after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised terms, you should cease using the Service and may request account closure by contacting our support team.

The current version of this Privacy Policy is always available at https://fabji.net/privacy-policy. We recommend bookmarking this page for easy reference.